Overview
AI-based service optimization platforms play a central role in driving customer success for services operations groups in organizations of any size.
Join this session to learn
- How AI service optimization platforms provide accurate and rapid information to drive customer service and support success.
- How to re-imagine customer operations -from call triage to field service to warranty claims evolve into an outcome-based success model to effectively measure key value metrics for the business.
- Customer Case Studies: Learn how service operations groups at large equipment manufacturing companies became profit centers for both field services and product support.
